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BenefitsInternshipsServicesMarket OperationsDisputesMAC and Non-trading DisputesMarket Operator (MO) DisputesTrading DisputesSettlementSettlement CalculationsSettlement RunsSettlement ReportsSubmit a USRCredit ArrangementsMarket AssuranceMarket EntryMarket Entry AssuranceMarket Entry Assurance DocumentationMarket ReassuranceMarket ExitCompliance and AuditPerformance and RiskAnnual Market Performance Review (AMPR)Holistic ReportingHolistic Retailer TablesHolistic Wholesaler Tables Market Performance Operating Plan (MPOP)Peer Comparison League Tables2019-20 Peer Comparison League Tables2018-19 Peer Comparison League Tables2020-21 Peer Comparison League TablesPerformance Rectification PlansRetailer Measure of Experience (R-MeX)February 2022 R-MeXAugust 2021 R-MeXOctober 2020 R-MeXGovernance and SupportBusiness ContinuityMarket ImprovementBusiness PlanningQuarterly ReportsMarket Improvement Fund (MIF)Project updatesProject Deja vuProject Looking GlassProject AMIDSTLeveraging existing underground rainwater assetsRWG Branding and DesignProgrammes and ProjectsBilateral Transactions Programme (Bilaterals)Bilaterals Advisory GroupsGo-liveBilaterals Programme PlanBilateral hub request managementBilaterals Code Change ProcessBilaterals ForumsBilaterals Business Case and Benefit DeliveryBilaterals Team and GovernanceBilaterals Process DashboardBilaterals News and updatesBilaterals Key DocumentsCentral Data CleanseCore Market Data ImprovementMarket Data Strategy and RoadmapMarket Performance Framework (MPF) ReformPerformance Advisory GroupKey DocumentsMPF Team and governanceStrategic Metering ReviewMarket ChargesTraining and GuidanceContract Managers Guidance Additional ServicesMarket CodesCodesChangeCode Change ProcessNon-Code Change RequestsRaising a Change ProposalConsultationsMarket InsightAll Market ChartsMarket StructureSupply and ServicesTrading Party LocationsService ComponentsMarket MetersDensity of non-household water meters by postal sectorProportion of LUM meters by postal sectorProportion of SPIDs metered by water wholesalerMarket OperationsMeter ReadsCustomer Read Rates by Postal SectorRemote Read Rates by Postal SectorSwitching ActivityWater Switch Rates by Wholesale RegionSewerage Switch Rates by Wholesale RegionWholesale SettlementConsumption by Postal SectorMarket PerformanceEnvironmental ImpactWater Resource Zones (WRZs)Water Stress AreasWater Resource Planning RegionsWater Scarcity by Postal SectorGreenhouse Gas Emission dashboardDrought restriction mapTrading Party PerformanceMOSL PortalCMOSGroups and ForumsBoard CommitteesAudit and Risk CommitteeData and Digital Sub CommitteeNomination CommitteeRemuneration CommitteeIndustry Groups and ForumsOperations and Release Working Group (ORWG)Retailer Wholesaler Group (RWG)RWG Water Efficiency Sub-groupRWG Water Efficiency Steering group membersRetailer Wholesaler Group (RWG) AwardsUser ForumStrategic Panel, Committees and SubgroupsStrategic PanelStrategic Panel MeetingsStrategic Panel PublicationsStrategic Panel membersPanel Nominations CommitteeCode Change CommitteeCode Change Committee membersCode Change Committee meetingsDisputes CommitteeMarket Performance Committee (MPC)B-MeX Working GroupMetering CommitteeCode Advisory Group (CAG)Project GroupsBilaterals Pathfinder GroupOperational Advisory Group (OAG)Technology Advisory Group (TAG)Performance Advisory Group (PAG)Panel and Committee VacanciesClosed Committees and GroupsDocumentsNews and EventsCalendarNewsMarket Request CalendarHelpContact usFAQsSubscribe Home Services Market Improvement Market Improvement Fund (MIF) Project updates Project Looking Glass Project Looking Glass Project progress: In progress Aim: Provide MOSL with accurate data on the root causes of Long Undread Meters (LUMs) to establish a level of accuracy currently in the market. The goal is to help trading parties better understand why meters are not being read across the country and what they can do about it.  A random sample of 1,935 externally located LUMs were selected by OccuTrace who attempted to find and read these meters based on the location and customer information held in CMOS. A maximum of one hour was allowed for on-site investigations.  Of the meters visited, 40% were classed as 'Definitely readable', 12% 'Probably readable', 22% 'Probably unreadable and 26% 'Almost certainly unreadable' (26%). A total of 493 (25%) of previously Long Unread meters were successfully captured during these visits, albeit a number of the meters would be classified as 'Hard to read'.  An update on the findings of Project Looking Glass was given at the User Forum in November (from 1:09:10 here). The full report, published on 5 December 2022, is available here. 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