Project Looking Glass

Project progress: In progress

Aim: Provide MOSL with accurate data on the root causes of Long Undread Meters (LUMs) to establish a level of accuracy currently in the market. The goal is to help trading parties better understand why meters are not being read across the country and what they can do about it. 

A random sample of 1,935 externally located LUMs were selected by OccuTrace who attempted to find and read these meters based on the location and customer information held in CMOS. A maximum of one hour was allowed for on-site investigations. 

Of the meters visited, 40% were classed as 'Definitely readable', 12% 'Probably readable', 22% 'Probably unreadable and 26% 'Almost certainly unreadable' (26%). A total of 493 (25%) of previously Long Unread meters were successfully captured during these visits, albeit a number of the meters would be classified as 'Hard to read'. 

An update on the findings of Project Looking Glass was given at the User Forum in November (from 1:09:10 here). The full report, published on 5 December 2022, is available here.